Legal
This policy explains how refunds and cancellations are handled for subscriptions and purchases made through Serena Moon ("the Service"). By making a purchase, you agree to this policy alongside our terms & conditions.
Subscriptions renew automatically at the end of each billing cycle until cancelled. You may cancel at any time through your account settings; cancellation stops future billing but does not refund the current billing period already paid for.
All sales are final. Due to the nature of the content provided, we do not offer refunds once access has been granted, except where required by applicable law or at our sole discretion in cases of a verified billing error (such as a duplicate charge).
If you believe you were charged incorrectly or charged more than once for the same period, contact us within 14 days of the charge with your account details and transaction information, and we will investigate.
We encourage you to contact us before initiating a chargeback or payment dispute with your bank or card provider, so we can resolve the issue directly. Unresolved disputes or chargebacks may result in suspension or termination of your account.
Refund questions: hello@serenamoon.art.